Customs Contact Information

To help our customers, we will try to maintain a list of phone numbers and/or addresses of Customs or other regulatory officials for various countries so you can check on the legality of importing our products into your country.

Please help us to maintain this list. If you have any contact information or see any errors, please let us know. If you have found better contact information or have a list of banned products, again, please let us know and we will update the table.

This list is by no means authoritative or complete. It is simply here to get you started in finding out what you can legally import.

Country	Agency	Phone number	Website	Comments
UK	HM Revenue and Customs		http://customs.hmrc.gov.uk
Australia	Australian Customs Service	(02) 6289 3732 From the US: 011 61 2 6289 3732	http://www.customs.gov.au/site/page.cfm?u=5549
Canada	Health Protection Branch	(604) 666-3350	http://www.cbsa-asfc.gc.ca/import/menu-eng.html	We do not offer UPS Candard Standard Ground because Canadian customers are charged large brokerage fees for Ground service. Brokerage fees are waived for Express delivery. So with the elimination of the brokerage fee and the large discount we offer off of standard rates, you will receive your package in less time for the same amount of money.
Portugal	Infarmed	Customs: Telephone: 01 (Lisbon area code) 8318149 or 8318150 Fax: 8371433.	http://www.infarmed.pt	Comments from a customer: After I made an order to you guys, I received a letter from Portuguese Customs asking me to send them a letter from Infarmed (Portuguese FDA) allowing me to receive this supplements or send them a medical prescription with the items I had ordered (Hydroxycut, Nortesten and Acetabolan). I got a medical prescription for the three supplements so after I send them I got my supplements. Also for your information, all packages saying Food Supplements are charged 15,2% Importing Tax + 17% VAT. If the package comes with a label saying Medicines they charge only the 17% VAT.
Belgium				Comments from a customer: I made a first order on April 1 (177$) and had it delivered by airmail and normal post- delivery: I only recieved the package today (July 15)!! And had to pay 35Euros taxes!! I know Netrition is not responsible for this at all!! At the post-office they told me this was a normal retardation! Now, and this is very important, I made a second order on July 10 (150$) USING UPS Worldwide Express and it arrived yesterday (July 14), so even before the first package!! And even better: I did not have to pay any import taxes! Concluding: bottom line is: if you order out of Belgium (and maybe other European countries as well) use UPS (or maybe FedEx). It may be some $ more to order, but it is MUCH (3 days instead of 3 months!) QUICKER and CHEAPER in the end (no import taxes!). Caution: Your experience may differ from this one.